Support Policy

Our multibid support policy aims to provide fair and effective assistance to all customers who require assistance in a multibid scenario. Here are the key points of our policy:

1. Equal Consideration: We treat each bid as equally important and prioritize them based on the order they are received.
2. Time Allocation: We allocate a fair amount of time to evaluate each bid and respond promptly, ensuring a timely and efficient support experience.
3. Clear Communication: We strive to provide clear and concise responses to each bid, addressing the specific questions or concerns presented.
4. Regular Updates: In cases where multiple bids are being processed simultaneously, we provide periodic updates to keep all parties informed about the status of their bids.
5. Fair Distribution: We ensure fair distribution of resources by evenly distributing workload among our support team members to avoid delays or overwhelmed responses.
6. Additional Assistance: If needed, we may engage additional expertise from relevant team members to provide more detailed and comprehensive support.

Please note that while we strive to support multiple bids effectively, there may be instances where delays occur due to high volume or complexity of inquiries. We appreciate your understanding and patience as we work diligently to address each bid with the utmost care and fairness.